Apple has filed a U.S. federal trademark registration was filed for “VoicePass” in the “Construction and Repair Services” category, reports “Patently Apple” (http://macte.ch/BRMKN). The serial number of the patent is 85200810.

Express Lane (http://macte.ch/MpCyO) is a support site from Apple that helps customers nail down issues by selecting a product category, a particular product from that category, and the problematic part comprising that product. Customers can then enter the product’s serial number, even describe the issue, while Apple will do its best to provide recommended support documents.

If this doesn’t work, there’s a “Contact Options” page is presented to the user. Several customer service options are available, depending on the nature of the problem.