By Rick Sutcliffe
A sudden spate of email from last October last week should have been a clue that not all was well with the Spy's own company virtual server, where he has most of his mail accounts and the billing system for Arjay Web Services (WebNameHost and WebNameSource). Unfortunately, he failed to investigate until the following day, after customers complained about receiving bills they had already paid, even having their accounts suspended (all they on his big dedicated production server).
A few minutes examining the server revealed it had been rolled back to October 19, 2012. Relying on the actual date and the old database, his WHMCS billing system had dispatched a flock (or is that a gaggle or a murder) of overdue notices (including two customers no longer with the company) and suspended all the accounts it deemed in arrears. Following a herd of trouble tickets, his own ticket to the Atjeu data centre yielded a "yes, we had an outage and...| Read more »