Apple excels in 'Consumer Reports' rankings
TweetFollow Us on Twitter

Apple excels in 'Consumer Reports' rankings


"Consumer Reports" has published results of its latest survey (http://blogs.consumerreports.org/electronics/2010/03/best-and-worst-tech...) on the best and worst companies for computer tech support. And Apple, as you might expect, excelled.

Scores are based on an annual survey from the Consumer Reports National Research Center this past January of over 7,000 desktop- and laptop-owning subscribers to "Consumer Reports." Respondents weighed in on the ability of manufacturer's tech support to solve their problems, the communication and knowledge of phone support staff, how long they were placed on hold, and the quality of the company's online support. "Consumer Reports" grouped together computer labels made by the same company (HP and Compaq were ranked together, for example).

Of the six major manufacturers, one earned top marks across the board (guess who?), and left the others in its wake in terms of overall satisfaction. In striking contrast, another manufacturer received disappointingly low scores in overall satisfaction among respondents.

Apple scored 86 out of a possible 100 for laptops. That's 23 points higher than Lenovo, which scored a 63. When it comes to desktops, Apple scores 87, which compares to Dell's second place ranking with a score of 55.

-- Dennis Sellers

 
AAPL
$99.26
Apple Inc.
+0.08
GOOG
$569.90
Google Inc.
+1.63
MSFT
$45.91
Microsoft Corpora
+0.01
MacNews Search:
Community Search:

Latest Forum Discussions

See All
view counter

view counter
view counter
view counter
view counter
view counter
view counter

Ms.Pac-Man Goes Pink for National Breast...
Ms.Pac-Man Goes Pink for National Breast Cancer Foundation Campaign Posted by Ellis Spice on October 2nd, 2014 [ permalink ] | Read more »
The Maze Runner Review
The Maze Runner Review By Lee Hamlet on October 2nd, 2014 Our Rating: :: A NICE CHANGE OF PACEUniversal App - Designed for iPhone and iPad The Maze Runner is a surprisingly enjoyable movie tie-in that will succeed in keeping players guessing.   | Read more »
RPG Soul of Deva (Games)
RPG Soul of Deva 1.0.0 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0.0 (iTunes) Description: SPECIAL PRICE56% OFF(USD 8.99 -> USD 3.99)!!!Demons attack humans, and humans live in fear of them...Set off on a journey with a young woman known as 'the savior', to Raglis, far away in the west! | Read more »
Banner Saga (Games)
Banner Saga 1.0.17 Device: iOS Universal Category: Games Price: $9.99, Version: 1.0.17 (iTunes) Description: NOTE: The Banner Saga does NOT run on iPhone 4. iPhone 4S and more modern devices recommended. | Read more »
Beatbuddy HD (Games)
Beatbuddy HD 1.0.2 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.2 (iTunes) Description: **IMPORTANT** Beatbuddy runs only on iPhone 6, 6 Plus, 5, 5c, 5s, iPad 4, iPad Mini Retina and iPad Air. | Read more »
Spirits of Spring (Games)
Spirits of Spring 1.0.1 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.1 (iTunes) Description: From the creators of the award-winning empathy game, Papo & Yo, comes a tale about finding strength. | Read more »
I am a brave knight (Games)
I am a brave knight 1.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0 (iTunes) Description: Do you have ten minutes to live a life? | Read more »
iKeywi - Customizable 5-Row Keyboard (U...
iKeywi - Customizable 5-Row Keyboard 1.0 Device: iOS Universal Category: Utilities Price: $.99, Version: 1.0 (iTunes) Description: Want to add an extra row to your iPhone/iPad? One of the most popular keyboard extension in iOS communication is available on AppStore now!Features:- Extra row for keyboard- Customizable keys- Input... | Read more »
Manage Your Cloud – Wunderlist Now Suppo...
Manage Your Cloud – Wunderlist Now Supports Dropbox Posted by Jessica Fisher on October 1st, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Nexticy Review
Nexticy Review By Jennifer Allen on October 1st, 2014 Our Rating: :: IDEAL FORM CREATIONiPad Only App - Designed for the iPad Nexticy allows you to make your own forms for research purposes or to organize your business better. It’s very useful.   | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.