Apple excels in 'Consumer Reports' rankings
TweetFollow Us on Twitter

Apple excels in 'Consumer Reports' rankings


"Consumer Reports" has published results of its latest survey (http://blogs.consumerreports.org/electronics/2010/03/best-and-worst-tech...) on the best and worst companies for computer tech support. And Apple, as you might expect, excelled.

Scores are based on an annual survey from the Consumer Reports National Research Center this past January of over 7,000 desktop- and laptop-owning subscribers to "Consumer Reports." Respondents weighed in on the ability of manufacturer's tech support to solve their problems, the communication and knowledge of phone support staff, how long they were placed on hold, and the quality of the company's online support. "Consumer Reports" grouped together computer labels made by the same company (HP and Compaq were ranked together, for example).

Of the six major manufacturers, one earned top marks across the board (guess who?), and left the others in its wake in terms of overall satisfaction. In striking contrast, another manufacturer received disappointingly low scores in overall satisfaction among respondents.

Apple scored 86 out of a possible 100 for laptops. That's 23 points higher than Lenovo, which scored a 63. When it comes to desktops, Apple scores 87, which compares to Dell's second place ranking with a score of 55.

-- Dennis Sellers

 
AAPL
$126.41
Apple Inc.
-2.13
GOOG
$575.33
Google Inc.
+1.96
MSFT
$43.11
Microsoft Corpora
+0.06
MacNews Search:
Community Search:
view counter

view counter
view counter
view counter
view counter
view counter
view counter

Bored? MyLeisure FreeTime Maximizer Will...
Bored? MyLeisure FreeTime Maximizer Will Take Care of That! Posted by Jessica Fisher on March 5th, 2015 [ permalink ] iPhone App - Designed for the iPhone, compatible with the iPad | Read more »
New Publisher Allstar Games Heads West w...
Allstar Games has announced its first mobile title designed for western audiences, Allstar Heroes. The game will be a massive online battle arena (MOBA) that offers dozens of heroes for you to collect and pit against your opponents. As each hero has a different set of powers, you can create a complex strategy in choosing who goes on your team.... | Read more »
RAD Boarding Review
RAD Boarding Review By Jennifer Allen on March 5th, 2015 Our Rating: :: NEARLY RADUniversal App - Designed for iPhone and iPad RAD Boarding isn’t quite one of the greats, but it has potential.   | Read more »
Presenting the International Mobile Gami...
11th Annual International Mobile Gaming Awards ceremony, hosted by actress Allison Haislip, gathered mobile game developers and publishers from around the world. They chose 13 winners out of the 93 nominations. British studio USTWO won the the Grand Prix for their innovative puzzler, Monument Valley. The rest of the winners were: | Read more »
AG Drive Review
AG Drive Review By Tre Lawrence on March 5th, 2015 Our Rating: :: FUTURISTIC STREET RACING.Universal App - Designed for iPhone and iPad Futuristic racing… interstellar style.   | Read more »
GDC 2015 – Nightmare Guardians is an Int...
GDC 2015 – Nightmare Guardians is an Interesting Hybrid of MOBA and Lane Defense Posted by Rob Rich on March 5th, 2015 [ permalink ] I have to say that lane defense (i.e. | Read more »
Overkill 3 Review
Overkill 3 Review By Tre Lawrence on March 5th, 2015 Our Rating: :: WHO'S NEXT?Universal App - Designed for iPhone and iPad Cover system gameplay in the third-person.   Developer: Craneballs Price: Free Version Reviewed: 1.1.6 Device Reviewed On: iPad Mini 2 | Read more »
Warner Bros. Interactive Entertainment A...
Warner Bros. has some exciting games coming down the pipe! | Read more »
GDC 2015 – Star Trek Timelines will Prob...
GDC 2015 – Star Trek Timelines will Probably Make Your Inner Trekkie Squeal With Glee Posted by Rob Rich on March 4th, 2015 [ permalink ] Any popular fictional universe has its fair share of fan fiction – where belo | Read more »
Protect Yourself from an Onslaught of Ca...
Surprise Attack Games has announced a Cat-astrophic new physics puzzler called Fort Meow! In the game, a young girl named Nia finds her grandfather’s journal which triggers an all mighty feline attack! Why do the cats want the journal? Who knows, but you’ll have to protect it with pillow forts and over twenty items to discover. As you read the... | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.