Apple leads in customer satisfaction in Vocalabs Tech support study
TweetFollow Us on Twitter

Apple leads in customer satisfaction in Vocalabs Tech support study

In interviews conducted with 1,147 consumers immediately following a support call, 58 percent of Apple customers reported they were “Very Satisfied” with the call, compared to 46 percent of Dell customers and 43 percent of HP customers.

The study found that customers from each company are generally satisfied with hold times and agent professionalism. In contrast, there was a significant difference in the percentage of customers who reported their problem was solved: Fifty-three percent of Apple customers reported their problem had been resolved on the call, versus 45 percent of Dell customers and only 39 percent of HP customers.

“Electronics are among the most complicated and expensive products consumers buy, and support is an important part of the package,” says Peter Leppik, CEO of Vocalabs. “This data reveals that there is a real difference in satisfaction with the technical support provided by leading providers.”

Vocalabs' Service Quality Tracker compares the customer service quality at competing companies using survey data and call statistics. Current research covers computer technical support and mobile phone customer service. Consumers participated by calling an alternate toll-free phone number to reach a company’s technical support. Immediately after the call, selected consumers were called by Vocalabs and interviewed about the support experience.

image

imageIf you like what you see at Macsimum News, if you read Macsimum regularly, if we cover your products/services, feel free to leave us a tip at the MACSIMUM TIP JAR.

 
AAPL
$103.37
Apple Inc.
+0.90
GOOG
$536.25
Google Inc.
+9.71
MSFT
$44.68
Microsoft Corpora
-0.21
MacNews Search:
Community Search:

Latest Forum Discussions

See All
view counter

view counter
view counter
view counter
view counter
view counter
view counter

Craft Your Own Mini-Games with Papercade
Craft Your Own Mini-Games with Papercade Posted by Jessica Fisher on October 22nd, 2014 [ permalink ] iPad Only App - Designed for the iPad Scrapbookers move over, Scrapgaming is the new thing. | Read more »
Reshape Review
Reshape Review By Jennifer Allen on October 22nd, 2014 Our Rating: :: SIMPLE SHAPESUniversal App - Designed for iPhone and iPad Match triangles together to form cubes in this fast-paced and twitchy game.   | Read more »
Miika (Games)
Miika 1.0.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0.0 (iTunes) Description: Miika is a beautiful 3D puzzle game based on camera perspectives combined with the use of optical illusions. Miika challenges players with mind twisting puzzles mixed with a surrealistic four seasonal feel. | Read more »
Infuse Pro (Photography)
Infuse Pro 3.0 Device: iOS Universal Category: Photography Price: $9.99, Version: 3.0 (iTunes) Description: ** All-new version 3 includes fully licensed and certified DTS® and DTS-HD® audio! ** | Read more »
Swap Heroes (Games)
Swap Heroes 1.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0 (iTunes) Description: **Half price for a limited time only**Swap Heroes is a casual turn-based strategy adventure. Form a group of heroes and guide them in battle through levels of increasingly difficult enemies. Only the strongest and most coordinated... | Read more »
Ghost Blade (Games)
Ghost Blade 1.1 Device: iOS Universal Category: Games Price: $4.99, Version: 1.1 (iTunes) Description: Get the most outstanding 3D Action Game from App Store NOW!For those who dare pursue dreams.Masterpiece of Yu Shi Game ---China Independent Game Company !The First All-Swipe Action Game: the macho and stunning violence aesthetic... | Read more »
Fiete – A Day on a Farm Review
Fiete – A Day on a Farm Review By Amy Solomon on October 21st, 2014 Our Rating: :: A MEMORABLE EXPERIENCEUniversal App - Designed for iPhone and iPad Fiete – A day on a farm in an interactive app for young children full of impressive art and sound effects.   | Read more »
Tilt to Live: Gauntlet’s Revenge is Almo...
Tilt to Live: Gauntlet’s Revenge is Almost Here Posted by Jessica Fisher on October 21st, 2014 [ permalink ] One Man Left has announced the official release date of Tilt to Live: Gauntlet’s Re | Read more »
Starfly Review
Starfly Review By Jennifer Allen on October 21st, 2014 Our Rating: :: CHANGE OF PACEiPad Only App - Designed for the iPad Want a slightly different browsing experience? Starfly is a pretty personalized one but it’s also buggy.   | Read more »
Sago Mini Monsters Celebrates Halloween...
Sago Mini Monsters Celebrates Halloween with Fun Costumes and Special Treats. Posted by Jessica Fisher on October 21st, 2014 [ permal | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.