Apple leads in customer satisfaction in Vocalabs Tech support study
TweetFollow Us on Twitter

Apple leads in customer satisfaction in Vocalabs Tech support study

In interviews conducted with 1,147 consumers immediately following a support call, 58 percent of Apple customers reported they were “Very Satisfied” with the call, compared to 46 percent of Dell customers and 43 percent of HP customers.

The study found that customers from each company are generally satisfied with hold times and agent professionalism. In contrast, there was a significant difference in the percentage of customers who reported their problem was solved: Fifty-three percent of Apple customers reported their problem had been resolved on the call, versus 45 percent of Dell customers and only 39 percent of HP customers.

“Electronics are among the most complicated and expensive products consumers buy, and support is an important part of the package,” says Peter Leppik, CEO of Vocalabs. “This data reveals that there is a real difference in satisfaction with the technical support provided by leading providers.”

Vocalabs' Service Quality Tracker compares the customer service quality at competing companies using survey data and call statistics. Current research covers computer technical support and mobile phone customer service. Consumers participated by calling an alternate toll-free phone number to reach a company’s technical support. Immediately after the call, selected consumers were called by Vocalabs and interviewed about the support experience.

image

imageIf you like what you see at Macsimum News, if you read Macsimum regularly, if we cover your products/services, feel free to leave us a tip at the MACSIMUM TIP JAR.

 
AAPL
$129.09
Apple Inc.
+0.00
GOOG
$571.34
Google Inc.
+0.00
MSFT
$43.88
Microsoft Corpora
+0.00
MacNews Search:
Community Search:
view counter

view counter
view counter
view counter
view counter
view counter
view counter

This Week at 148Apps: February 23-27, 20...
Final February Fun at 148Apps   How do you know what apps are worth your time and money? Just look to the review team at 148Apps. We sort through the chaos and find the apps you’re looking for. The ones we love become Editor’s Choice, standing out above the many good apps and games with something just a little bit more to offer. Take a look at... | Read more »
GDC 2015 – Does Not Commute is Definitel...
GDC 2015 – Does Not Commute is Definitely a Game You Should Keep an Eye on Posted by Rob Rich on March 2nd, 2015 [ permalink ] We were teased about Mediocre Games’ (Smash Hit, | Read more »
F84 Games & POW! Announce Stan Lee V...
F84 Games has announced that it is working with legendary comic creator Stan Lee and POW! Entertainment to produce Stan Lee’s Hero Command. The game will be a action adventure of heroic proportions. | Read more »
Setlyst Keeps Your Set Straight So You C...
Setlyst Keeps Your Set Straight So You Can Focus On Rocking Out. Posted by Jessica Fisher on March 2nd, 2015 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Space is Vast, So Space Agency Has a Vas...
Space is Vast, So Space Agency Has a Vast New Update! Posted by Jessica Fisher on March 2nd, 2015 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Size DOES Matter Review
Size DOES Matter Review By Campbell Bird on March 2nd, 2015 Our Rating: :: HARD TO BEATUniversal App - Designed for iPhone and iPad This rhythm game has a unique control scheme and performance system that make it feel like a true innovation in the genre.   | Read more »
The first ever action 3D card battler Al...
On the other hand, you probably haven’t played an action 3D card battler – until now. Step forward, All Star Legion. All Star Legion is a 3D QTE-based action RPG card battler, but fear not – the game itself isn’t as convoluted as its description. You collect over thirty heroes to train and summon into battle with you, first deciding on the timing... | Read more »
Travel Back to the 1980s With the Making...
Headup Games has released a hilarious making of video for its upcoming title, Pixel Heroes: Byte & Magic. The game is a RPG/Roguelike where you control three heroes set to save the township of Pixton from an evil cult called The Sons of Dawn. They’re going to summon up some ancient, terrible god so you had better work fast to thwart the cult’s... | Read more »
Heavenstrike Rivals Review
Heavenstrike Rivals Review By Campbell Bird on March 2nd, 2015 Our Rating: :: HEAVENLY STRATEGICUniversal App - Designed for iPhone and iPad Despite a few flaws, this free-to-play strategy game is a fun mix of new and old strategy formulas.   | Read more »
Get The Whole Story – Lone Wolf Complete...
Get The Whole Story – Lone Wolf Complete is Now Available and On Sale Posted by Jessica Fisher on February 27th, 2015 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.