Apple leads in customer satisfaction in Vocalabs Tech support study
TweetFollow Us on Twitter

Apple leads in customer satisfaction in Vocalabs Tech support study

In interviews conducted with 1,147 consumers immediately following a support call, 58 percent of Apple customers reported they were “Very Satisfied” with the call, compared to 46 percent of Dell customers and 43 percent of HP customers.

The study found that customers from each company are generally satisfied with hold times and agent professionalism. In contrast, there was a significant difference in the percentage of customers who reported their problem was solved: Fifty-three percent of Apple customers reported their problem had been resolved on the call, versus 45 percent of Dell customers and only 39 percent of HP customers.

“Electronics are among the most complicated and expensive products consumers buy, and support is an important part of the package,” says Peter Leppik, CEO of Vocalabs. “This data reveals that there is a real difference in satisfaction with the technical support provided by leading providers.”

Vocalabs' Service Quality Tracker compares the customer service quality at competing companies using survey data and call statistics. Current research covers computer technical support and mobile phone customer service. Consumers participated by calling an alternate toll-free phone number to reach a company’s technical support. Immediately after the call, selected consumers were called by Vocalabs and interviewed about the support experience.

image

imageIf you like what you see at Macsimum News, if you read Macsimum regularly, if we cover your products/services, feel free to leave us a tip at the MACSIMUM TIP JAR.

 
AAPL
$100.35
Apple Inc.
-0.06
GOOG
$732.66
Alphabet Inc.
+8.54
MSFT
$52.32
Microsoft Corporation
+0.43
MacNews Search:
Community Search:
view counter

view counter
view counter
view counter
view counter
view counter
view counter

How to become the ultimate robot warrior...
Chrono Strike is a delightfully immersive beat ‘em up with a sense of humor (any game with a good Sims reference gets points in my book). [Read more] | Read more »
Tips and tricks to get a higher score in...
Snow Roll is a devilish endless runner very much in the vein of Flappy Bird. It revels in its dastardly level of difficulty, and doesn’t really care how angry you get at it as it knows you’ll keep coming back for more. [Read more] | Read more »
How to win big in Slots Deluxe
Cheating while gambling is illegal and morally wrong, and in some parts of the world it leads to men with names like Vinnie "Six Knuckles" Manchenzo beating you to a pulp in a dark alley. [Read more] | Read more »
How to take over the world in Dictator 2
Running a country isn't easy - especially when you're a dictator who wants to take over the world and crush everyone in your path while you do it. [Read more] | Read more »
Tips and tricks to get a higher score in...
Tank.iois - you guessed it! - another multiplayer arena battler likeAgar.io and Slither.io. It does differentiate itself by putting you in a tiny tank though, so it's not exactly the same. To help you get that all-important high score, we've got a few tips and tricks for you. [Read more] | Read more »
How to unlock characters in One Tap Tenn...
As the title suggests, One Tap Tennis requires only a single tap to play its particular brand of tennis, and rewards you with a ton of unlockable characters if you perform well. Fortunately for you, we at 148Apps have got a few tips and tricks to help get you up to speed. [Read more] | Read more »
Grab it now: Game Craft’s Legend of War...
The real time strategy game is now available for you to sink your teeth into, through the App Store and Google Play. Combining elements of skill, strategy and empire building, Legend of War is a real gamers’ game. [Read more] | Read more »
Skateboard Party 3 ft. Greg Lutzka (Gam...
Skateboard Party 3 ft. Greg Lutzka 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Skateboard Party is back! This third edition of the popular sports franchise features professional skater Greg Lutzka. Skateboard Party 3 brings the thrill of skateboarding to your mobile device! Hop on your... | Read more »
Cubious (Games)
Cubious 1.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0 (iTunes) Description: Cubious – How smart are you? How high is your IQube?Solve the impossible puzzles to find out, and help a lost little cube find his family. | Read more »
Goat Simulator Waste of Space (Games)
Goat Simulator Waste of Space 1.1 Device: iOS Universal Category: Games Price: $4.99, Version: 1.1 (iTunes) Description: ** IMPORTANT - SUPPORTED DEVICESiPhone 4S, iPad 2, iPod Touch 5 or better.** | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.