Apple leads in customer satisfaction in Vocalabs Tech support study
TweetFollow Us on Twitter

Apple leads in customer satisfaction in Vocalabs Tech support study

In interviews conducted with 1,147 consumers immediately following a support call, 58 percent of Apple customers reported they were “Very Satisfied” with the call, compared to 46 percent of Dell customers and 43 percent of HP customers.

The study found that customers from each company are generally satisfied with hold times and agent professionalism. In contrast, there was a significant difference in the percentage of customers who reported their problem was solved: Fifty-three percent of Apple customers reported their problem had been resolved on the call, versus 45 percent of Dell customers and only 39 percent of HP customers.

“Electronics are among the most complicated and expensive products consumers buy, and support is an important part of the package,” says Peter Leppik, CEO of Vocalabs. “This data reveals that there is a real difference in satisfaction with the technical support provided by leading providers.”

Vocalabs' Service Quality Tracker compares the customer service quality at competing companies using survey data and call statistics. Current research covers computer technical support and mobile phone customer service. Consumers participated by calling an alternate toll-free phone number to reach a company’s technical support. Immediately after the call, selected consumers were called by Vocalabs and interviewed about the support experience.

image

imageIf you like what you see at Macsimum News, if you read Macsimum regularly, if we cover your products/services, feel free to leave us a tip at the MACSIMUM TIP JAR.

 
AAPL
$99.02
Apple Inc.
+1.35
GOOG
$590.60
Google Inc.
+1.58
MSFT
$43.97
Microsoft Corpora
-0.53
MacNews Search:
Community Search:

Latest Forum Discussions

See All
view counter

view counter
view counter
view counter
view counter
view counter
view counter

Traps n’ Gemstones Review
Traps n’ Gemstones Review By Campbell Bird on July 28th, 2014 Our Rating: :: CASTLEVANIA JONESUniversal App - Designed for iPhone and iPad Fight mummies, dig tunnels, and ride a runaway minecart to discover ancient secrets in this throwback exploration game.   | Read more »
The Phantom PI Mission Apparition Review
The Phantom PI Mission Apparition Review By Jordan Minor on July 28th, 2014 Our Rating: :: GHOSTS BUSTEDUniversal App - Designed for iPhone and iPad The Phantom PI is an exceedingly clever and well-crafted adventure game.   | Read more »
More Stubies Are Coming Your Way in a Ne...
More Stubies Are Coming Your Way in a New Update Posted by Jessica Fisher on July 28th, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
The Great Prank War Review
The Great Prank War Review By Nadia Oxford on July 28th, 2014 Our Rating: :: PRANKING IS SERIOUS BUSINESSUniversal App - Designed for iPhone and iPad Though short, The Great Prank War offers an interesting and fun mix of action and tower defense. Get your fish out.   | Read more »
Marvel Contest of Champions Announced at...
Marvel Contest of Champions Announced at Comic-Con Posted by Jennifer Allen on July 28th, 2014 [ permalink ] Announced over the weekend at San Diego Comic-Con was the fairly exciting looking Marvel Contest of Champions. | Read more »
Teenage Mutant Ninja Turtles Review
Teenage Mutant Ninja Turtles Review By Jennifer Allen on July 28th, 2014 Our Rating: :: DULL SWIPINGUniversal App - Designed for iPhone and iPad The pizza power is weak when it comes to this Teenage Mutant Ninja Turtles game.   | Read more »
Exploration Focused Puzzle Game Beatbudd...
Exploration Focused Puzzle Game Beatbuddy Set to Make Transition from PC to iOS this September Posted by Jennifer Allen on July 28th, 2014 [ permalink ] | Read more »
PlanetHD
PlanetHD By Nadia Oxford on July 28th, 2014 Our Rating: :: SPACE MADNESSUniversal App - Designed for iPhone and iPad PlanetHD will keep players busy for a while, though its unpredictable physics are a handful to deal with.   | Read more »
This Week at 148Apps: July 21-25, 2014
Another Week of Expert App Reviews   At 148Apps, we help you sort through the great ocean of apps to find the ones we think you’ll like and the ones you’ll need. Our top picks become Editor’s Choice, our stamp of approval for apps with that little extra something special. Want to see what we’ve been up to this week? Take a look below for a... | Read more »
Reddme for iPhone - The Reddit Client (...
Reddme for iPhone - The Reddit Client 1.0 Device: iOS iPhone Category: News Price: $.99, Version: 1.0 (iTunes) Description: Reddme for iPhone is an iOS 7-optimized Reddit client that offers a refreshing new way to experience Reddit on your iPhone. Sporting a gorgeous, intuitive design and packing more amazing features than we can... | Read more »
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.