Apple will no longer charge customers who wish to have unwanted goods collected under the Distance Selling Regulations. Before Apple stated in its online terms and conditions that consumers who wished to return goods under the Distance Selling Regulations had to pay a set fee "for collection and processing" based on the initial purchase.
Nigel Miller, commerce and technology partner at law firm Fox Williams LLP, said that although it was legitimate for Apple to ask to collect goods from customers, the set fee contravened the law. Computeractive put this point to Apple UK as part of its [url=http://www.computeractive.co.uk/fair/]Fair & Square campaign[/url], which aims to educate British consumers about their rights when shopping online.
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