'BBC': Carphone Warehouse staff lying about iPhone insurance
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'BBC': Carphone Warehouse staff lying about iPhone insurance

Undercover researchers from [url=http://news.bbc.co.uk/2/hi/business/7115830.stm]BBC One[/url]'s Watchdog found staff made false claims about what would happen if a phone was stolen and hadn't been insured.

This was so customers would take out the store's own insurance, according to the BBC. The firm said there could be "some element of confusion among an isolated number of sales consultants".

However, Carphone Warehouse told the BBC it didn't believe that the "small number of complaints" were "a fair reflection of the experience of thousands of iPhone customers who have received insurance advice in our stores."

The findings come just a year after Carphone Warehouse was fined £245,000 by the Financial Services Authority for breaking the rules on selling insurance.

 
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