Web Help Desk now integrates with LANrev client management solution
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Web Help Desk now integrates with LANrev client management solution

Automated imports of LANrev's reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket. If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application, according to MacsDesign Vice President Terry Siddall.

Web Help Desk’s integration with LANrev Client Manager makes initiating an LANrev desktop control session a simple mouse click away, he adds. From within a Web Help Desk ticket or asset search, support professionals can instantly access all of LANrev's features and benefits.

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