Following weeks of scrutiny over its warranty policies in China, Apple CEO Tim Cook says it has improved services in the region. The info came in the form of a note posted in Chinese on Apple's Chinese site.
According to "CNET" (http://tinyurl.com/c6zzsfm), in the letter, Cook apologized for a lack of communication on the matter, and said that the company is implementing improvements in three areas of its warranty policy and related services:
° A new repair policy for the iPhone 4 and 4S that provides a new phone exchange or new parts replacement for a year after purchase, and extends warranties on those devices repaired within the last year.
° New warranty explanation pages on Apple's Chinese site.
° More training and policing of Apple Authorized Service Providers who are doing repairs.
The company also pointed to its online feedback form for anything that falls outside...| Read more »