SquareTrade, an independent warranty provider, has completed their second annual study on failure rates for Apple iPhones. Based on data compiled from over 25,000 3G and 3GS iPhones covered by SquareTrade since 2008, the study found that 25.6% of the devices experienced a failure in the first two years, compared to 33% in 2009.
The improvement in iPhone reliability was driven largely by the 3GS model’s substantially fewer touchscreen failures than the 3G. Of the total failures, 18% encountered damage due to accidents and another 7.5% were hardware malfunctions. When the data is projected out three years, up to 40 percent of 3GS iPhones are expected to experience some type of failure.
Other findings from the iPhone study:
° The two-year malfunction rate (non-accident) decreased from 10% in June 2009 to 7.5 %.
° The two-year accidental damage rate decreased from 21% in June 2009 to 18%.
° More than two-thirds of accidental...| Read more »